Effective Date: 01/01/2023
1. Introduction
Welcome to 2Dam Creative Technology Pvt. Ltd. We appreciate your trust in our products and services. This Refund Policy outlines our commitment to ensuring a satisfactory experience for our customers. Please read this policy carefully before making a purchase. By using our products and services, you agree to abide by the terms and conditions of this Refund Policy.
2. Eligibility for Refund
2.1. We offer refunds in limited circumstances, subject to the following conditions:
- Product Defect: If the product you purchased is found to be defective or not functioning as advertised, we will provide a refund.
- Cancellation of Subscription: If you wish to cancel a subscription service, you may be eligible for a refund based on our subscription cancellation policy.
- Duplicate Purchase: If you accidentally make a duplicate purchase, we will consider providing a refund upon request.
2.2. To be eligible for a refund, you must contact our customer support team within [number of days] days of the original purchase date.
3. Non-Refundable Items
3.1. The following items are non-refundable:
- Services already rendered.
- Downloadable digital products, such as software or digital media, once they have been downloaded.
- Services purchased through a third-party platform or distributor (e.g., app stores, resellers, etc.). Please contact the respective platform for their refund policies.
4. Refund Process
4.1. To request a refund, please follow these steps:
- Contact our customer support team via [contact information] and provide the following details:
- Your name
- Order number
- Reason for the refund request
- Supporting documentation (if applicable)
4.2. Our customer support team will review your request and, if eligible, initiate the refund process.
4.3. Refunds will be issued to the original payment method used for the purchase, and it may take [number of days] business days for the funds to appear in your account.
5. Subscription Cancellation
5.1. If you wish to cancel a subscription service, you can do so by following the cancellation process outlined in your account settings or by contacting our customer support team.
5.2. Subscription cancellations may be subject to specific terms and conditions, including the cancellation notice period and the eligibility for a pro-rated refund.
6. Changes to this Refund Policy
6.1. We reserve the right to update or revise this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at [contact information].
Thank you for choosing 2Dam Creative Technology Pvt. Ltd. We value your trust and strive to provide you with the best products and services possible.